Hellenic Interlibrary Loan network (HIlL-net), is the official cooperation between orginasations which are responsible for the operation of libraries & information services and interlibrary loan service in Greece and Cyprus.
The foundation of HIlL-net took place in the framework of HEAL-link’ projects’ development, under the terms of autonomic management and of the good will of the members of HIlL-net. HIlL-net services aim at permitting end-users, of every member-library, evenly and properly accessing the available material of member-libraries stacks, under the condition that this material is not part of the library’s stacks, that an end-user is a member in.
HIlL-net aims at:
-Circulating full, valid and in-time information among member-libraries, which concern Interlibrary Loan local policies and each member-library’s availability status.
-Ensuring online, free and usable access to HIlL-net member-libraries OPACS.
-Guarantying low cost and in time document delivery process from and to Supplier member-library.
-Ensuring integrity and in-time of material return during the ILL process.
-Expansion of HIlL-net and in parallel protection of its proper function.
Fretwell-Downing's Virtual Document eXchange (VDX) is the ILL software used by HEAL-link.
The whole project is called IRIS, according to the terms included in this project’s Technical Report. For this reason the system’s logo was changed accordingly where necessary (in VDX website, in HIlL-net entrance website, in software manual).
IRIS communicates with HALUC in order to permit easy track of requested items. In more detail, ILL staff may search for requested items in HALUC directly via IRIS.
A concise presentation of the workflow that takes place in IRIS is the following: ILL staff creates an ILL Request, on behalf of their end-user. IRIS displays a list (rota) of all member-libraries which own the requested item. After authorization command of the system has been activated by ILL staff, ILL request is automatically forwarded to first member-library of the rota, which becomes the first possible Supplier (or Responder). The possible Supplier determines whether the request will be completed by it (by activating the Shipped command of the system), or the request will proceed to the next possible Supplier of the rota (by activating the Non-Supply command of the system). This procedure goes on until the end of the rota’s Suppliers, when necessary.
IRIS facilitates ILL requests’ management and audit throughout a request’s lifecycle, both for Requesters and Responders. Furthermore, it offers the possibility of automatically issuing statistical reports. The system is compatible with ISO 10161 protocol for ILL, in all stages of ILL service.